PingPong Services Terms and Conditions
This Agreement was originally written in English. We may translate these terms into other languages. In the event of a conflict between a translated version of these Terms and Conditions and the English version, the English version will prevail.
Notwithstanding that we will notify you of any major changes we bring to these Terms and Conditions electronically, you are responsible for regularly reviewing these Terms and Conditions. At any time, you can view our current Terms and Conditions on our website.
The Agreement is effective and legally binding on the date when Customer creates a PingPong Account, affirmatively accepts the Agreement in writing or electronically, or otherwise uses PingPong’s Services (“Effective Date”). Subsequently, the Agreement shall be continued until it is terminated. Your acceptance of this Agreement serves as confirmation that you fully understand and accept these terms and conditions. If you do not understand any of these terms and conditions, please contact us and/or a legal advisor for more information.
1.1 You acknowledge that you and your use of PingPong Services are subject to the mandatory provisions of Applicable Law. You hereby acknowledge that you are acting in your professional or business capacity, and that you are not entering into the Agreement nor will use the PingPong Services as Consumer. You solely are responsible for understanding and complying with any and all laws, rules and regulations of your home country and Account Jurisdiction that may be applicable to you in connection with your use of the PingPong Services, including, but not limited to, laws governing payment services including anti-money laundering or anti-terrorist financing requirements, consumer protection, data protection laws, anti-discrimination, gambling, false advertising, illegal sale or purchase or exchange of any goods or services, and those related to export/import activity, taxes or foreign currency exchange.
1.2 Our obligations under this Agreement are conditional on our acceptance of you as a Customer at our sole discretion. Refer to Section 5 for Customer registration requirements and Section 12 for Customer Obligations and Warranties.
1.3 The PingPong Services do not offer the features and benefits of a bank account. PingPong is not a bank or a credit institution, and it does not pay interest to you on Funds held in the Payment Account. See Section 4 for details.
1.4 We may close, suspend or limit your access to your use of the PingPong Services if you violate this Agreement or any other agreement you enter into with PingPong or pursuant to any proprietary monitoring used by PingPong when assessing the risk associated with your transaction activity. See Section 10 for details. We may also limit your access to Funds per the instructions of law enforcement or our regulators.
1.5 We may close your PingPong Account if your account becomes inactive. See Section 11 for details.
In the context of this Agreement, the following terms shall have the following meaning:
2.3 “Applicable Law” means any law, regulation or generally accepted practices or guidelines in the Account Jurisdiction, or any other jurisdictions applicable to your use of the PingPong Services, including, but not limited to, laws governing payment services including anti-money laundering or terrorist financing requirements, consumer protection, data protection laws, anti-discrimination, gambling, false advertising, illegal sale or purchase or exchange of any goods or services, and those related to export/import activity, taxes or foreign currency transactions. This includes but is not limited to the Jurisdiction Specific Terms set out in Exhibit A.
2.4 “Beneficiary Account” means your local beneficiary bank account into which you wish to receive PingPong Balance through the PingPong Services, as specified by you through your PingPong Account.
2.5 “Business Day” means a calendar day with the exception of Saturdays, Sundays and public holidays in the Account Jurisdiction, on which the payment infrastructures of the Account Jurisdiction are open and banks carry out their regular business activities.
2.6 “Buyer” means a person or entity that purchases your product or service from you or from a Platform.
2.7 “Consumer” means a natural person, who uses payment services for personal needs outside of his/her business, commercial or professional needs or activities, or a consumer as defined by the Applicable Law in the Account Jurisdiction.
2.8 “Customer” means you, the individual or legal entity who enters into this Agreement and in whose name the PingPong Account is registered.
2.9 “European Economic Area” or “EEA” means the region made up of the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden and the United Kingdom.
2.10 “EEA Tax Administration” means any administrative organization within the EEA responsible for collection of value added tax for a relevant country in the EEA.
2.11 “Fees” are the charges payable by you to us for using the PingPong Services.
2.12 “Group Companies” refers to any of the entities specified in Section 3, and any other affiliates or subsidiary companies and/or holding companies under the PingPong brand which provides all or any part of the PingPong Services described in this Agreement.
2.13 “Inbound Payment” means the funds received in the designated Payment Account from approved Platforms or senders.
2.14 “Jurisdiction Specific Terms” mean the terms set out in Exhibit A that are applicable to your Account Jurisdiction.
2.15 “Merchant”: See “Customer”.
2.16 “Outbound Payment(s)” means a payment from the Payment Account to an Approved Payee upon an Outbound Payment Order.
2.17 “Outbound Payment Order(s)” means any instruction by the Customer to PingPong requesting the transfer of funds to an Approved Payee.
2.18 “Approved Payee” means a natural or legal person approved by PingPong, including but not limited to an EEA Tax Administration, third party service companies, etc. To avoid any doubts, the Payee is not a Consumer.
2.19 “Payment Account” means the account that holds your PingPong Balance.
2.20 “PingPong”, “we”, “us” or “our” means the applicable contracting entity as specified in Section 3 hereof.
2.21 “PingPong Account” means your online account where you register for PingPong Services and make ongoing use of the PingPong Services.
2.22 “PingPong Balance” means the amount of funds shown in your PingPong Account.
2.23 “PingPong Service Credentials” means the Payment Account credentials (bank account number, routing number, IBAN, etc.) provided for the purpose of using PingPong Services.
2.24 “PingPong Services” means all payment related services provided by PingPong according to this Agreement.
2.25 “PingPong website” or “Website” means our website available at vn.pingpongx.com.
2.26 “Platform” means (i) an e-commerce marketplace or other third party selling platform; (ii) approved by PingPong for use with PingPong Services; and (iii) where you are a seller of goods or services pursuant to a written agreement between you and the Platform.
2.27 “Platform Transaction” means the action, initiated by the Platform, of transferring funds to which you are entitled pursuant to your agreement with the Platform to your Payment Account.
2.28 “Service Providers” include banks, payment service providers, clearing networks and other third-party payment processing services used by PingPong in the course of supplying the PingPong Services.
2.30 “Settlement Transaction” means, following the action of a Settlement Order, the payment or transfer of funds from the Payment Account to your designated Beneficiary Account.
2.31 “Transaction” refers to either (i) a Platform Transaction or (ii) a Settlement Transaction underlying PingPong Services; (iii) an Outbound Payment.
2.32 “VAT” means value added tax within the EEA.
3.1 “PingPong,” “we,” and “our” in this Agreement refer to the contracting entity listed in the chart below that corresponds to the Account Jurisdiction associated with your Payment Account. You will enter into multiple Agreements with entities below, if you use multiple Payment Accounts under different Account Jurisdictions. Refer to Exhibit A for further jurisdiction-specific terms related to the entities below.
Address for Notices
PingPong Global Solutions Inc., a New York corporation
1510 Fashion Island Blvd, Suite 250, San Mateo, CA 94404, USA
European Economic Area (EEA)
PingPong Europe S.A., a Luxembourg Société Anonyme (S.A.)
9 Rue du Laboratoire, L-1911 Luxembourg
Grand-Duchy of Luxembourg
PingPong Asia Technology Co., Ltd. a Japan corporation
East Tower 4th floor, Otemachi First Square 1-5-1 Otemachi, Chiyoda-ku, Tokyo, 100-0004 Japan.
Ping Pong Global Holdings Limited, a Hong Kong corporation
Unit07, 12/F, Emperor Group Centre, 288 Hennessy Road, Hong Kong
Ping Pong Global Holdings Limited, a Hong Kong corporation
Unit07, 12/F, Emperor Group Centre, 288 Hennessy Road, Hong Kong
3.2 PingPong will communicate with you in the language(s) in which we have made available this Agreement to you. The languages currently made available for communication are English, Chinese (Mandarin and Cantonese), French, and Japanese. However, we reserve the right to communicate with you in English, which will be the prevailing language for PingPong communications, with all other languages available for convenience only.
3.3 You may contact Customer Support at any time by sending a message through the contact links on our website (vn.pingpongx.com), via e-mail at firstname.lastname@example.org. You may also contact any of our affiliate offices via the contact information listed in Section 3.1 above.
3.4 You agree that PingPong may provide notice or other service related information to you by posting it on the PingPong website(s) (including information which is only accessed by you by logging into your PingPong Account), emailing it to the email address listed in your PingPong Account, mailing it to the street address listed in your PingPong Account, calling you by phone, or sending you a “text” / SMS message. You must have internet access and an e-mail account to receive communications and information relating to PingPong Services. With the exception of amendments to this Agreement, such notice shall be considered to be received by you within 24 hours of the time it is posted to the PingPong website(s) or emailed to you. If the notice is sent by mail, we will consider it to have been received by you three Business Days after it is sent. You may request a copy of any legally required disclosures (including this Agreement) from us and we will provide this to you in a form which allows you to store and reproduce the information (for example, by e-mail) and you may terminate your consent to receive required disclosures through electronic communications by contacting PingPong as described in paragraph 3.3 above.
4.1 PingPong provides you, the Customer with, a payment service that allows you to:
(a) Receive payments from approved Platforms or senders to a designated Payment Account;
(b) Settle funds from the Payment Account to your local Beneficiary Account; and
(c) Report transaction data in some circumstances for regulatory compliance purposes as required to receive foreign currency.
4.2 PingPong also provides you, the Customer, with a Payment Account that allows you to initiate Outbound Payments to an Approved Payee.
4.3 PingPong Services may be subject to certain limits and may not be available in certain jurisdiction, depending on:
(a) the location of you, the Platform and/or senders;
(b) applicable regulatory requirements in the Account Jurisdiction;
(c) the Jurisdiction Specific Terms applicable to the Account Jurisdiction; and
(d) other similar factors determined by PingPong acting reasonably.
4.4 In order to provide PingPong Services, PingPong may rely on its Group Companies, financial institutions, third party banking counterparts, and/or payment providers, all of which are regulated institutions and comply with the local laws.
4.5 PingPong is not a bank or a credit institution and it does not pay interest to you on your PingPong Balance. By accepting these Terms and Conditions you acknowledge that PingPong is authorized to retain any interest that arises with respect to the sum of any fund held in PingPong’s Bank Account. You further acknowledge that the Payment Account does not qualify as a deposit account as defined by relevant laws and regulations, and thus funds held in your PingPong Account or in the process of Settlement are not insured. However, PingPong strictly adheres to applicable requirements that ensure the liquidity and protection of funds held on your behalf.
4.6 PingPong is an independent contractor that provides the PingPong Services to PingPong Customers. PingPong does not act as a fiduciary, trustee or escrow holder on your behalf. We do not serve the Platform. Subject to the specific terms applicable to your jurisdiction, PingPong acts solely, as an agent for you, the payee, in respect of the funds.
4.7 You shall not allow the Platform any right to debit the Payment Account and you shall be liable to PingPong for any debits made on such account by Platform or any other third party without PingPong’s prior approval.
5.2 Eligibility. To be eligible to open a PingPong Account:
(a) You must be 18 years of age or older. If you are under 18 years old, you must not register to use our PingPong Services. Any person who registers as a user or provides their personal information to our PingPong Services represents that they are 18 years of age or older.
(b) You must be a business or individual using PingPong Services for business-related and commercial activities only. PingPong Services are intended to enable payments for business-related and commercial activities and are not intended for personal or person-to-person use. To have a PingPong Account, you must be doing so in the course of your own business, trade or profession and not for domestic or household purposes or as a Consumer. You hereby acknowledge and represent that at all times while using the PingPong Service you are using our services for business purposes, and that you are not a consumer for the purpose of the application of the law.
(c) You warrant that you have the full legal capacity to enter into a contract. If you register for the PingPong Services on behalf of a business or commercial entity, you warrant that you are legally authorized under the business entity's formation documents and/or under the laws of your home country to agree to this Agreement.
(d) You must only use PingPong Services to transact on your own PingPong Account and not on behalf of any other person or entity, except for certain circumstances, in which we may require written confirmation from the authorised party granting authority to transact on their behalf and any other documentation we may require to assist us with our compliance policies. PingPong strictly prohibits impersonating or falsely claiming an affiliation with any person or entity while using PingPong Services.
5.3 PingPong’s Role. Except for our limited role in facilitating certain aspects of payments in accordance with this Agreement, we are not involved in any underlying transactions between the you and Buyer, the Platform, suppliers, senders, or the Approved Payee. You authorize us to hold, receive, and disburse funds in accordance with your payment instructions or Outbound Payment Orders. In this limited capacity, we do not act as a trustee. We are also neither the Buyer nor the Seller of your products or services and are not a party to the underlying contract. We may use the services of one or more Group Companies and/or Service Providers to provide the PingPong Services and process Transactions.
5.4 Verification. Your use of PingPong Services is subject to PingPong’s Know Your Customer (“KYC”) and approval processes. We have the right to request information including, but not limited to, information on your identity, your business, and the shareholders of the business registering for a PingPong Account. You agree that PingPong may take means to check and verify information you provided, including through the use of third party intermediaries or databases, as necessary to validate your identity. Such means may include requests for additional information and documents prior to using or during the use of PingPong Services, including, but not limited to, documents allowing PingPong to verify the identity of you or your entity’s shareholders, proof of address or ownership, and additional business-related information or documents. You agree to provide to PingPong within eight (8) days any information required by PingPong for the purpose of complying with its compliance obligations. Failure to provide such requested information may result in us denying your use of the PingPong Services. We do not, and may in no situation be deemed to provide any tax or legal advice or approval or counsel with respect to Outbound Payments, their amount and timing, nor with respect to your relation with a Payee nor an EEA Tax Administration nor your tax, legal or business status nor situation.
5.5 Service Credentials. For certain approved Platforms, you may request PingPong Service Credentials, which you will provide to such Platforms from which you wish to receive payment through PingPong Services. Your PingPong Service Credentials are unique to you, and must be provided in order to properly receive and transfer Funds on your behalf. It is your responsibility to keep this information safe. You must keep your Credentials secure and you must not disclose your Credentials to any third party. If you authorize any third party to access or use your PingPong Account, you will be fully responsible for all activities conducted by such party.
5.6 Account History. We will make summaries of your PingPong Account activity available to you through the online PingPong Account portal.
(a) Information regarding settlements of Inbound Payments, fees, and foreign exchange rates are displayed in the online transactions history in your PingPong Account. This constitutes a request for confirmation by PingPong to you. You shall proceed to a check over the transaction information and notify PingPong of any error or reclamation immediately. Failure to notify PingPong within three (3) months from the day when the transaction statement was made available to you shall constitute an acceptance by you of the transaction listed in your PingPong Account.
(b) Except as required by Applicable Law, you are solely responsible for (a) compiling and retaining permanent records of all transactions and other data associated with your PingPong Account and your use of the PingPong Services, and (b) checking all payment activity to and from your PingPong Account to ensure no unauthorized behavior has occurred. Except as required by Applicable Law, upon the termination of this Agreement for any reason, PingPong will not have any obligation to store, retain, report, or otherwise provide any copies of, or access to, any records, documentation or other information in connection with your PingPong Account or any transactions submitted by you through the PingPong Services.
5.7 Processing and Rejections. We will process a Transaction that we deem to be properly sourced and authorized. You acknowledge and accept that PingPong can, at any time, reject or limit payments at our sole discretion, or suspend access to a PingPong Account, for reasons related to anti-money laundering compliance or internal risk management decisions. You are informed that a Transaction carried out within the framework of this Agreement may be subject to the national financial intelligence unit’s right to disclosure. You can, in accordance with the Applicable Law, access all of the information disclosed, provided this right to access does not undermine the purpose of the fight against money laundering or terrorist financing, where this data concerns you. No prosecutions or civil liability actions can be brought or any professional sanction taken against PingPong, its managers or employees who have reported their suspicions in good faith to the relevant authorities.
5.8 Restricted Use. You agree that in connection with your use of PingPong Services, you will not:
l breach this Agreement, Privacy Policies and any other agreements that apply to you;
l violate any Applicable Law and any laws or regulations of the country where you manufacture, purchase, store or sell your products or provide services;
l engaged in unlawful businesses or activities;
l infringe or misappropriate the intellectual property rights or rights of publicity or privacy of PingPong or any third party;
l Sell counterfeit goods;
l Provide false, inaccurate or misleading information;
l Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide to us; or
l Send or receive funds that PingPong reasonably believes to be potentially involve in money laundering, terrorist financing or other illegal activities.
If PingPong believes that you have engaged in any of the above Restricted Use, in our sole discretion, we may suspend or terminate your PingPong Account, or refuse to provide you any PingPong Services in the future.
5.9 Court Orders or Regulatory Actions. If PingPong is notified of a court order, regulatory action or equivalent legal or governmental process, that affects your PingPong Account, we may be required to temporarily or permanently withheld, freeze all or some portion of the money in your PingPong Account, or even release it to third parties. PingPong will decide, in our sole discretion, which action is required of us. Unless the court order, applicable law, regulatory requirement or other legal process requires otherwise, we will notify you of these actions. PingPong does not have an obligation to contest or appeal any court order or legal process involving you or your PingPong account.
6.1 Only Platforms or senders approved by PingPong may make payments to your PingPong Account for the purposes permitted under the PingPong Services. Approval of Platforms or senders are at the sole discretion of PingPong. Inbound Payments that are not approved by PingPong may be rejected. Any costs and expenses associated with rejected payments shall be borne by you, as applicable. You represent that the acceptance of Funds through the PingPong Services does not breach your Agreement with the Platform.
6.2 Funds can be received in U.S. Dollars, Canadian Dollars, Euros, British Pounds, Japanese Yen, Singapore Dollars and Australian Dollars. Additional currencies may be enabled from time to time. Payment Accounts denominated in these currencies are held with banks established either in the country of origin of the currency or in another country.
6.3 After receiving your PingPong Service Credentials, you may provide it to the Platforms from whom you wish to receive payment through the PingPong Services. Please note the PingPong Services are not a bank account and you are not permitted to carry out any activity that falls outside of the scope of the PingPong Services. You agree to avoid any direct communication with any bank that is involved in provision of the PingPong Services. Any direct contact with a bank or other payment provider regarding the PingPong Services may result in immediate termination of your use of the PingPong Services.
6.4 PingPong Services will only accept or send funds via credit or wire transfer networks. PingPong Services do not support cash, credit card payments or checks for Inbound Payments and Outbound Payments.
6.5 The time it takes for Inbound Payments to reach your Payment Account is not in PingPong's control. Payments are typically received within one (1) to three (3) Business Days but may take up to five (5) Business Days or longer. If an Inbound Payment is not received within five (5) Business Days from the payment instruction of the relevant Platform, we will initiate an internal investigation on your behalf at your request. You shall directly resolve any issues or disputes associated with Platforms and their policies with the Platform. PingPong is under no obligation to resolve such issues or disputes for you.
6.6 PingPong shall use commercially reasonable efforts to inform you of Inbound Payments received to a Payment Account by electronically updating your PingPong Balance, with the credit value date in your PingPong Account no later than the following Business Day.
6.7 If requested by Platform or Service Provider, or if PingPong deems it necessary at its sole discretion, PingPong shall provide a receipt in the name of you, evidencing PingPong's receipt of Funds as instructed by you. You authorize PingPong to provide a copy of this Agreement as well as Inbound Payment and Settlement information to any Platform or Service Provider that requests information concerning the Merchant, Inbound Payments or Settlements.
7.1 PingPong Services are business to business services and shall not be used as peer-to-peer transmission functionality. Thus, you may receive funds in only your Beneficiary Account approved by PingPong. PingPong may refuse to carry out any Settlement Order to any Beneficiary Account that is not yours, or to a bank account that you are not the named holder of such account.
7.2 After the completion of a Platform Transaction and your PingPong Balance is positive, you may submit a Settlement Order to instruct PingPong to transfer part or all of the PingPong Balance to your Beneficiary Account, net of fees. The Settlement Order must include the following information:
(a) the amount requested in the currency corresponding to the Funds PingPong received from the Platform;
(b) valid Beneficiary Account details.
7.3 With respect to Beneficiary Account details:
(a) You must ensure that your Beneficiary Account information is correct and accurate. We cannot be held responsible for Funds being sent to the wrong bank account as a result of you providing incorrect Beneficiary Account information. In the event that the payment is rejected due to inaccurate Beneficiary Account information provided by you, you are responsible for relevant fees and PingPong may directly deduct such fees from your PingPong Balance. In case of any incorrect or misdirected payment, we will take reasonable measures to assist you with tracing and, if reasonably feasible, recovering such payments, but we shall not be liable for any payments that cannot be recovered.
(b) You must ensure that your Beneficiary Account is in good standing and able to receive Funds. If your Beneficiary Account bank rejects Settlements from PingPong, Funds will be held with PingPong until a valid Beneficiary Account is provided.
(c) PingPong has the right to reject any Beneficiary Accounts that do not comply with PingPong’s compliance requirements and/or if payments to such Beneficiary Account would violate Applicable Law.
7.4 Once you submit a Settlement Order to PingPong to execute the Settlement Transaction and debit the Beneficiary Account with the amount of the transfer, and all applicable fees, the withdrawals to your Beneficiary Account is irrevocable and you will not be able to refund the Funds transferred into your Beneficiary Account.
7.5 After receiving a Settlement Order, PingPong will initiate a Settlement Transaction in the amount and currency you selected, less any applicable fees. Any fees charged by the bank of your Beneficiary Account are your sole responsibility and PingPong shall not be liable for such fees.
7.6 PingPong reserves the right to offset from any settlement to you any amounts owed to PingPong by you, including, but not limited to, all fees payable under this Agreement.
7.7 Settlement Orders received by PingPong will be processed within 1-3 Business Days at the currency exchange rate as detailed in Section 9.3 below.
(a) the amount and currency under which of the Outbound Payment Order has to be executed;
(b) the name of the relevant Payee;
(c) the international bank account number or, where relevant, the payment account’s details of the relevant Payee; and
(d) any other information required by PingPong to proceed with the Outbound Payment Order, which will include any information necessary for PingPong to comply with the Applicable Law.
8.2 PingPong may refuse to execute an Outbound Payment Order in case of technical issue or if the information provided by the Customer is incomplete or incorrect. An information as to this refusal shall in such case be available to the Customer on PingPong website as long as the relevant Outbound Payment Order will be impossible.
8.3 The time of receipt of an Outbound Payment Order, the time of execution and the value date are determined as follows:
(a) Time of receipt. The time of receipt of an Outbound Payment Order is the time when the Outbound Payment Order is received by PingPong. If the Outbound Payment Order is received by PingPong after the cut-off time (set by the PingPong’s contracting entity) on a Business Day or in a day which is not a Business Day, the Outbound Payment Order shall be deemed to have been received on the following Business Day for PingPong’s contracting entity. Once the Outbound Payment Order is received by PingPong, it shall be irrevocable.
(b) Time of execution. After receipt of an Outbound Payment Order, PingPong shall ensure that the amount of the Outbound Payment is credited to the payee's bank or payment service provider’s account at the latest by the end of the next Business Day.
(c) Value date. The debit value date for the Customer acting as payer shall be no earlier than the point in time at which the amount of the Outbound Payment Order is debited from the Payment Account.
(d) The time limits. The time limits prescribed above are maximum time limits and apply only subject to the Payment Account Balance being positive and showing sufficient funds in order for PingPong to proceed with the requested Outbound Payment Order.
9.1 All Fees that may be charged by PingPong are disclosed on the PingPong Website and in your PingPong Account. Acting reasonably, and following notice to you, PingPong may adjust existing fees or introduce new fees. You agree to pay all Fees and your continued use of the PingPong Services indicates your continued acceptance of the Fees. When we adjust our Fees, we will publish the updated Fees in your PingPong Account portal and send you an Email notification. If you have any questions or are unclear as to any Fees, you should contact PingPong Customer Support.
9.2 Fees payable by you will be deducted from the Settlement Transaction, and will be charged when the Settlement Transaction is executed. You hereby authorize and instruct us to so deduct such Fees.
9.3 Your Transaction may be subject to currency conversions. If the Transaction involves a currency conversion, it will be completed at the foreign exchange rate at the applicable transaction time as determined by PingPong. To avoid the fluctuation of foreign exchange rate, the foreign exchange rate of each Transaction will be determined when it is processed. Therefore, subject to the Applicable Laws, PingPong may not be able to provide you the foreign exchange rate prior to the Transaction.
10.1 If you wish to terminate this Agreement or your PingPong Account, you may simply discontinue using the PingPong Services. The provisions of this Agreement relating to ownership provisions, warranty disclaimers, indemnity and limitations of liability shall survive termination of this Agreement.
10.2 PingPong may suspend or terminate your access to all or any part of the PingPong Services at any time, with or without cause. Where possible, we will provide at least one (1) month’s prior notice by email, unless there are exceptional circumstances, or regulatory circumstances (including but not limited to court or governmental orders) causing PingPong to take immediate action, such as where we discover you have provided false, misleading, incomplete or inaccurate information or have otherwise acted dishonestly; (b) you breach this Agreement or any other agreement you enter into with PingPong; (c) your PingPong Account has been compromised or for other security reasons; (d) you are engaged in fraud, money laundering, terrorist ﬁnancing or other illegal activities or we reasonably suspect the same; (e) you use PingPong Services illegally or fraudulently in violation of Applicable Law or we reasonably suspect the same; or (f) there are other grounds that PingPong considers it appropriate. Together with a termination/suspension notice, we may also provide instructions on how to withdraw remaining funds, if it is not forbidden by Applicable Law.
10.3 When your PingPong Account is suspended or terminated, any further attempted use of the PingPong Service will result in your funds being rejected and returned to the Platform, and may warrant notification to appropriate authorities. You are solely responsible for any fees incurred in connection with the rejected payments.
(a) the Payment Account has no Transactions during a period of twelve (12) consecutive months; and
(b) The Customer to whom the PingPong Account is registered, or its legal representative or authorized person, is not clearly, in any form whatsoever, participating in PingPong Services.
11.2 Three (3) months prior to reaching inactive status, we will send you an initial notification to your email address on our records to request action, provide options for keeping your account active, and inform you of the consequences of not responding.
11.3 If you do not respond to our initial notice within three (3) months, and your PingPong Balance is zero, we will automatically close your PingPong Account, after which you must re-apply to use PingPong Services.
11.4 If you do not respond to our initial notice within three (3) months, and your PingPong Balance is positive, we will make reasonable efforts to contact you with a final notice, after which your funds will be considered “unclaimed”. Unclaimed funds may be subject to charges that will be disclosed to you, and will continue to be deducted until the balance is depleted, at which point your PingPong Account will be closed.
11.5 Please contact PingPong Customer Service if you have any questions about remaining funds in your PingPong Account if it has been closed pursuant to this section, or if you are the legal representative of an incapacitated or deceased Customer.
12.1 You represent and warrant that you are not acting on behalf of, or for the benefit of, anyone else, unless in case of a natural person, opening the account for and under the direction of the company or legal person or entity, that employs such a natural person.
12.2 You hereby undertake, until the term or termination of this Agreement, to communicate promptly to PingPong any change in your business ownership, business activities, post mail address, email address, phone contact details or any modification with respect to your account with the Beneficiary Account.
12.3 In the event of a breach of the above provisions, you shall be liable to PingPong for the resulting damages and indemnify PingPong in the internal relationship from any claims of third parties.
13.1 If you feel that we have not met your expectations in the delivery of our services or if you think we have made a mistake, you can file a complaint. General complaints can be made to PingPong’s global customer service center by emailing at email@example.com.
13.2 Refer to Exhibit A for jurisdiction-specific complaint procedures.
14.1 You shall adequately protect your PingPong Account against any loss, theft, misappropriation or unauthorized use of your PingPong Account by safeguarding all IDs, passwords, and Service Credentials, as well as your computer, mobile phone or other device.
14.2 You must contact Customer Support (see Section 3.3) immediately if any of following should occur:
(a) You become aware of any loss, theft, misappropriation or unauthorized use of your PingPong Account;
(b) You become aware of any unauthorized or erroneous Settlement Order or Transaction no later than three (3) months after the debit/credit date.
14.3 PingPong will provide appropriate means at all times for you to make such notice and shall provide you with the means to prove, for eighteen (18) months following this notice, that you made such notice.
15.1 In no event will PingPong, or its Service Providers, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to PingPong under this Agreement during the twelve (12) month period prior to the cause of action. PingPong shall have no liability for any failure or delay due to matters beyond its reasonable control.
15.2 In respect of any Inbound Payment, you hereby release the Platform from liability for such payment as of when the Funds related thereto are received by PingPong and not as of that later time when the Funds are settled to you by PingPong.
15.3 Outbound Payment Orders can only be executed if they comply with regulatory standards. PingPong will not be held liable for any damages which could result from the non-execution or defective execution of an Outbound Payment Order where such non-execution or defective execution is due to the fact that the Customer provided information which was inaccurate, incomplete or incorrect. In the case of paying VAT in EEA, Outbound Payment Orders are executed according to the relevant Approved Payee’s international bank account number (IBAN) provided that such bank account is held with a bank in the EEA (the “Unique Identifier”). In the case of a discrepancy between the Unique Identifier provided by the Customer and any other information, PingPong may, without incurring any liability, rely solely on the Unique Identifier. In such case, the funds under the relevant Outbound Payment Order transmitted by the Customer will be deemed to have been transferred to the intended beneficiary. If the Unique Identifier provided by the Customer is incorrect, PingPong will not be held liable for any damages which could result from the non-execution or defective execution of the Outbound Payment Order so long as PingPong has executed such Outbound Payment Order in accordance with the indicated Unique Identifier. The Customer will assume sole responsibility thereto.
15.4 You acknowledge that PingPong will provide the PingPong Services using facilities provided by banks, payment service providers, clearing networks and other third-party payment processing services. No commercial agreement exists between the Service Providers and yourself and each of the Service Providers will accordingly have no direct liability to you.
15.5 We shall not be liable for any underlying sales transactions occurring on the Platform between either you or a Buyer. It is your responsibility to ensure that you only make payments to or receive payments from persons or entities related to commercial transactions in compliance with your applicable legal obligations. PingPong has no influence on the underlying process of buying or selling goods, and no legal relationship with the Platform or Buyers, and will not be made liable to or in respect of any Buyer or Platform or for the underlying products and/or services being sold or bought, nor for the correct completion of any sale or purchase of goods or services. You assume exclusive responsibility for your product and your obligations to Buyers and Platforms, and shall indemnify and hold PingPong harmless from any claim by any of them against PingPong. The sale of counterfeit goods or goods breaching intellectual property rights can also lead to legal action by rights holders and a potential loss of Funds. If you are in doubt as to the legality of a transaction you should not continue with your payment.
15.6 You are solely responsible for reporting to all applicable government tax authorities all Funds underlying your use of the PingPong Services and for the payment of any applicable taxes that apply to such payments as well as any other applicable reporting requirements including, but not limited to, any customs or foreign currency controls.
15.7 Neither party shall be held liable or considered to have failed under these rules in case of late or non-performance when their cause is related to a force majeure situation as defined by the governing law defined in Section 3.
15.8 All of Section 15 of this Agreement shall survive termination hereof.
16.1 Availability of Agreement. The terms of this Agreement have been made available to you prior to its commencement and remains available thereafter on our Website. At any time during the contractual relationship, you have a right to receive, on request, the terms of this Agreement on a durable medium in the languages specified in Section 3.2.
16.2 Changes to Agreement. We are constantly updating the PingPong Services, and that means sometimes we have to change the terms of this Agreement. PingPong, at its sole discretion, may amend, revise or update this Agreement. Subject to Exhibit A, the changes will come into effect immediately. If we make any material changes, we shall notify you via email or other means. If you disagree with our changes, then you should stop using the PingPong Services. Your continued use of our PingPong Services will be subject to the new terms. However, any transaction or dispute that arose before the changes shall be governed by the Agreement that was in place when the dispute arose.
16.4 Prevention of Money Laundering and Terrorist Financing. PingPong is subject to Applicable Law regarding the fight against money laundering and the terrorist financing. As a result, PingPong reserves the right to obtain information from you, including, but not limited to, information about your identity, business transactions, business relationships, and/or financial information. In addition, PingPong must take all the steps necessary to identify you and, where appropriate, the beneficial owner of the PingPong Account and/or any Inbound Payments linked to the PingPong Account. You acknowledge that PingPong may terminate or postpone, at any time, the use of login details, access to an Account or execution of a transaction in the absence of any sufficient information about its purpose or nature.
16.5 Severability. Should one or several provisions of these general terms and conditions be or become invalid or prove to be unenforceable, this shall not affect the validity of the other provisions. In this case, the contracting parties shall replace the invalid or unenforceable provision by another provision that comes closest to the economically intended purpose. The same applies in the case of a regulatory gap.
16.6 Indemnification. You agree to indemnify, defend, and hold harmless PingPong, its parent, affiliates, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the PingPong Services, including but not limited to your violation of this Agreement. You agree to indemnify PingPong for any government imposed fees or taxes that are imposed on, or are charged to PingPong in connection with your business activities, or in connection with the PingPong Services provided to you. You authorize us to recover any such government fee or tax from the balance in your PingPong Account.
16.7 Disclaimer of Warranties. The PingPong Services are provided “as is.” PingPong and its Service Providers hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither PingPong nor its Service Providers, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our PingPong Services at your own discretion and risk.
The following terms apply to certain Account Jurisdictions and shall be deemed to be included in and form a part of the PingPong Terms and Conditions. To the extent any conflict exists between these country-specific terms and the PingPong Terms and Conditions, the provisions of these country-specific terms will prevail to applicable Customers. By using services in connection with the Account Jurisdictions below, you agree to be bound by the terms and conditions set out below, as well as the PingPong Terms and Conditions.
Applicable to Account Jurisdiction in Australia
1. Clause 4.5 is replaced as follows:
“4.5 PingPong is not a bank and it does not pay interest to you on your PingPong Balance. By accepting these Terms and Conditions you acknowledge that PingPong is authorized to retain any interest that arises with respect to the sum of any Funds held in PingPong’s Bank Account. You further acknowledge that the Payment Account does not qualify as a deposit account as defined by relevant laws and regulations. “
2. Clause 4.6 is replaced as follows:
“4.6 PingPong is an independent contractor that provides the PingPong Services to PingPong Customers. PingPong does not act as an agent, fiduciary, trustee or escrow holder on your behalf or the Platform’s behalf.
3. Clause 5.3 is deleted and substituted with the following:
“5.3 We are not involved in any underlying sales transaction between the Buyer and you or the Platform. You will direct the Platform to pay amounts it receives for you to a bank account of PingPong nominated by us. Upon receipt of funds from the Platform, to PingPong’s bank account, we will become obliged to pay you an amount equal to what we receive, less our applicable fees and charges. We will arrange for the relevant amount to be credited to the bank account that you nominate. We do not hold the funds paid to PingPong’s bank account on trust for you. We may use the services of one or more Group Companies or Service Providers to provide the PingPong Services.”
Applicable to Account Jurisdictions in the European Economic Area
1. PingPong Europe S.A. is a Luxembourg S.A. duly licensed in Luxembourg as a Payment Institution under the prudential supervision of the Commission de Surveillance du Secteur Financier ("CSSF"). The CSSF maintains a register of the organisations that it regulates at http://supervisedentities.cssf.lu/index.html?language=en#Home; you can look up PingPong by name.
2. In other to provide you better payment service, you hereby authorize and instruct PingPong Europe S.A. to send all the funds available in your Payment Account with PingPong Europe S.A. to other PingPong Group companies’ Payment Account, unless you expressly make a written request to PingPong Europe S.A. to keep such funds in the Payment Account under PingPong Europe S.A.
3. “Applicable Law” relates to Luxembourg laws, specifically the following:
a. The Luxembourg law of 10 November 2009 on payment services, on the activity of electronic money institution and settlement finality in payment and securities settlement systems, as amended. (“Payment Law 2009”)
b. Data protection laws, specifically the Regulation (EU) 2016/679 ("GDPR") dated 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
c. Money laundering laws, meaning (i) the Luxembourg law dated 12 November 2004 on the fight against money laundering and terrorist financing, as amended, and (ii) the Grand-ducal Regulation of 1 February 2010 providing details on certain provisions of the amended law of 12 November 2004 on the fight against money laundering and terrorist financing, as amended and supplemented from time to time.
4. Clause 16.2 is replaced as follows:
“16.2 Changes to Agreement. We are constantly updating the PingPong Services, and that means sometimes we have to change the terms of this Agreement. PingPong, at its sole discretion, may amend, revise or update this Agreement. If we make major changes, we will notify you via email or other means two (2) months before the changes take effect. If you disagree with our changes, then you should stop using the PingPong Services within the designated notice period. Otherwise, in absence of such notification before the proposed date of their entry into force, you will be deemed to have accepted those changes if you continue to use PingPong Services. Your continued use of our PingPong Services will be subject to the new terms. However, any transaction or dispute that arose before the changes shall be governed by the Agreement that was in place when the dispute arose.”
5. Pursuant to this Agreement, PingPong will act as payment service provider (“prestataire de services de paiement”) under the Payment Law 2009 and you will act as beneficiary (“bénéficiaire”) under the Payment Law 2009, and the Payment Account will be a payment account (“compte de paiement”) as defined in paragraph 5) of article 1 of the Payment Law 2009 and for the purposes of the Payment Law 2009. The relevant Platform will act as payer (“payeur”).
6. The Customer hereby acknowledges, pursuant to article 10 (2) of the Payment Law 2009, that the Payment Accounts designated through use of the PingPong Services do not constitute deposit accounts, that they may not be used as such, and that Funds received in Payment Accounts benefit from the legal framework applicable to deposit accounts.
7. Under article 99 of the Payment Law 2009, the credit value date for you as payee shall be no later than the Business Day on which the amount of the valid Inbound Payment is credited to your PingPong Balance. The Funds received to your designated Payment Account from a Platform shall be immediately available for you. The delays in this paragraph shall be adapted to reflect the delay of article 99 (1) of the Payment Law 2009 if this legal delay is reduced.
9. No Consumer Services. The Customer and PingPong hereby agree, and the Customer acknowledges, to waive the provisions of the Payment Law 2009 that may, under such Payment Law 2009, be set aside where the user of a payment service is not a consumer, and including the provisions as contemplated in article 59 and 78 of the Payment Law 2009 .
10. Complaints. For complaints related to E.U. services, we have internal procedures for handling and investigating complaints fairly and promptly in accordance with regulatory requirements. Should you not be satisfied with our response, you may choose to escalate your claim to senior management or to the financial sector regulator in Luxembourg. Please refer to our Customer Complaint Policy
Applicable to Account Jurisdiction in Hong Kong
1. Applicable Law refers to:
a. Anti-Money Laundering and Counter-Terrorist Financing (Financial Institutions)
Ordinance (Cap. 615)
b. Drug Trafficking (Recovery of Proceeds) Ordinance (Cap. 405)
c. Organized and Serious Crime Ordinance (Cap. 455)
d. United Nations (Anti-Terrorism Measures) Ordinance (Cap. 575)
e. Guideline on Anti-Money Laundering and Counter-Terrorist Financing (For Money Service Operators)
2. PingPong Global Holdings Limited is registered with Customs & Excise Department as Money Service Operator since 2016.
Applicable to Account Jurisdictions in Japan
1. “Applicable Law” relates to Japan laws, specifically:
a. Act on Regulation of Transmission of Specified Electronic Mail of Japan (Act No. 26 of April 17, 2002)
b. Act on the Protection of Personal Information (Act No. 57 of May 30, 2003)
c. Foreign Exchange and Foreign Trade Act (Article 55-10 unenforced, etc.)
2. You authorize PingPong to receive funds on your behalf in Japan as part of the bill payment services (Shuno Daiko).
3. At the conclusion of Platform Transactions in Japan, or the time of PingPong’s receipt of Inbound Payments from Platforms in Japan, the obligation of such Platforms (on behalf of buyers of goods or services in commercial transactions) to you (as seller or service provider) for such funds shall be deemed to be satisfied unless otherwise stipulated.
4. Any decimal of the Fees will be rounded down to zero.
Applicable to Account Jurisdictions in the United States
1. Applicable Law refers to:
a. Bank Secrecy Act (BSA), as amended by the USA PATRIOT Act (2001)
b. Administrative rulings and guidelines issued by the Financial Crimes Enforcement Network (FinCEN) applicable to money services businesses
c. State-specific money transmitter regulations
d. Office of Foreign Assets Control (OFAC) Regulations
2. PingPong Global Solutions Inc. is registered with FinCEN as Money Service Business since 2015.
3. Clause 4.6.6 is replaced as follows:
“4.6 PingPong is an independent contractor that provides the PingPong Services to PingPong Customers. You duly appoint PingPong, and PingPong agrees to act, as your agent to handle the Funds and all relevant matters, pursuant to this Agreement. PingPong does not act as a fiduciary, trustee or escrow holder fiduciary, trustee or escrow holder on your behalf or the Platform’s behalf.
4. Clause 15.2 is replaced as follows:
“15.2 In respect of any Inbound Payment, PingPong acts as your agent to receive Funds from Platform, you hereby acknowledge and release the Platform from liability for such payment as of when the Funds related thereto are received by PingPong and not as of that later time when the Funds are settled to you by PingPong.”